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How To Improve Dining Room Service by Richard Saporito - Restaurant Management

February 1st, 2012 Leave a comment Go to comments
By Stella

Well, consider these statistics from the White House Office of Consumer Affairs in Washington, DC...

For every complaint you're aware of, there are 26 additional customers who have unresolved problems or complaints...

A dissatisfied customer will tell 9 to 15 people about their displeasure and sometimes they will tell as many as 20.

Up to 96% of customers would do business with you again if they felt you acted quickly and to their satisfaction and many said they would refer other people.

Businesses that provide extraordinary customer service can improve their profitability, increase market share and will have customers who are willing to pay more...Read More...

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This article was first published in Best Expert Forex,the reproduction must indicate the source How To Improve Dining Room Service by Richard Saporito - Restaurant Management

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